Here's your Refund Policy — copy and paste it into the Return and refund policy section:
Last updated: July 23, 2026
Returns & Refunds
At Velora, we want you to love every product you receive. If you're not completely satisfied, we're here to help.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, unopened, and in their original packaging.
Non-Returnable Items For hygiene and safety reasons, the following cannot be returned:
- Opened skincare, haircare, or body care products
- Sale or clearance items
- Gift cards
How to Request a Return Email us at supportvelorasolutions.store@gmail.com with your order number and reason for return. We'll respond within 2 business days with return instructions.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery at supportvelorasolutions.store@gmail.com with a photo and your order number. We'll make it right.
Contact Us Velora | supportvelorasolutions.store@gmail.com
