Track Your Order
Where Is My Order?
Once your order has shipped, you'll receive a confirmation email with your tracking number and a direct link to track your package in real time.
If you haven't received a shipping confirmation email yet, your order may still be processing. Most orders are processed within 1–3 business days.
How to Track Your Order
- Check your inbox for a shipping confirmation email from Velora
- Click the tracking link in the email, or copy your tracking number
- Visit the carrier's website and enter your tracking number to see real-time updates
Haven't Received Your Tracking Email?
Please check your spam or junk folder first — sometimes our emails end up there. If you still can't find it, contact us with your order number and we'll look into it right away.
Common Tracking Statuses
Label Created — Your order has been processed and a shipping label has been created. Your package will be picked up by the carrier soon.
In Transit — Your package is on its way! Delivery times vary by location and shipping method.
Out for Delivery — Your package is with the local carrier and will be delivered today.
Delivered — Your package has been delivered. If you haven't received it, check with neighbors or your building's mail area.
Still Need Help?
If your tracking shows no movement for more than 5 business days, or if your package shows as delivered but you haven't received it, please contact us and we'll work with the carrier to resolve it as quickly as possible.
